Loss of access to your offices implies that the contents of the office are unharmed and can be used again as soon as access is regained. Effectively you will need a short term replacement PC’s and Servers delivered to an alternate office location. Our expert partner network can provide short term technology rental or alternatively many of our Workplace Recovery partners provide office space pre-equipped with hardware, please Contact Us
for more details.
Depending on the specification of the servers replacement should be fairly quick from the manufacturer or rental provider, the issue will be where to put the servers assuming your data centre is beyond quick repair. We can provide fully managed data centre space through our partner network, however you will need to factor in the lead time to cross connect the equipment to your data network or establish VPN connections. It is far better to set up a Disaster Recovery (DR) infrastructure ahead of the incident and we can help you with that, please Contact Us
It sounds as though you have an office based switch, which is in effect a single point of failure. You may want to consider upgrading to a Voice over IP (VoIP) telephone system which provides on premise functionality and a back up to a cloud based switch. Good VoIP systems will also provide remote login capability for remote working which can be really useful for Recovery situations.
Finding the root cause of a network problem can be difficult. You may need to appoint a specialist Network Diagnostics/Network Assurance engineer to fault find the problem. We work with expert partners that can provide the monitoring equipment and expertise to find and resolve the issue.
A well run Cloud infrastructure should in theory be more resilient than running your own servers. However you do need to investigate your vendors Continuity arrangements in detail as some providers are super resilient and others can be less so. Also bear in mind that you will be dependent upon availability of connectivity to the Cloud. If you need assistance with choosing or reviewing a Cloud provider please Contact Us